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Timo Kapanen
complete
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Timo Kapanen
Closing this ticket as fix has been published. If you remain to have further issues loading fonts, please create a new ticket.
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B S
When is upcoming platform release?
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Timo Kapanen
B S, Edvin Rushitaj, Valdez Williams, we have just published a fix in the new platform release. Would be great if you could also validate it in your apps. Best Regards, Timo Kapanen
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Edvin Rushitaj
Timo Kapanen: Hi Timo. Can confirm this fix works like a charm. But the preview app doesn't read the applied font (maybe because it needs to download it locally in order to read it?). I'm sure that the build will pull the font. Thanks for the fix
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Timo Kapanen
Edvin Rushitaj: is this some specific font which is not properly shown in preview app? We could try the same. Best Regards, Timo Kapanen
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B S
Timo Kapanen: Yeah some font weights don’t render properly in the preview. For me, it was Lexend 300 weight. The other weights work in the same family though.
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Edvin Rushitaj
Timo Kapanen: Cannot remember all the fonts I've tried which didn't work but I can tell you that 'Permanent Marker - Regular.ttf' font weight 500 doesn't render properly (myabe because I changed it from 400 > 500?).
If you want to have a look for yourself "351010" app id
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Mari Hirvi
in progress
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Mari Hirvi
Hi all, a fix for this has been made and it will be included in an upcoming platform release.
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Timo Kapanen
Hi Edvin Rushitaj, Valdez Williams, could you give examples which font file uploads failed and where did you download them. Thanks, Timo Kapanen
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Edvin Rushitaj
Timo Kapanen: Hi Timo. It happens with all the fonts i've tried, both otf and ttf. It doesnt matter on which app im working. I get this error on all my apps (about 5 apps). Also, importing from web url doesnt seem to respect the true font. It shows the name and the url but when imported its not that font.
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Timo Kapanen
Edvin Rushitaj: could you take some screenshots where also possible error messages from browser developer tools/console would be visible. This far we haven't been able to reproduce this issue. Thanks, Timo Kapanen
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Edvin Rushitaj
Timo Kapanen: you can find more info here: https://forums.appgyver.com/t/could-not-upload-font-please-try-again-later/13898/11
where i have uploaded screencaps as well another user did
I'm having the same issue, but I'm completely new to this and assumed I was doing it wrong. I'm using a .ttf file and have tried both the URL and uploading it - having both the same problems as OP. I tried different font files as well and it happens with all of them.
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Timo Kapanen
under review
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Mari Hirvi
IDs of apps experiencing this issue: 369652, 199805.
From user: "The problem appeared when i deleted a font which was used in a style -- as soon as i tried to replace it with another font, the problem appeared."
"Also, uploading from url works normally but the font displays completely wrong, it seems like it is substituted with a default font no matter what font you upload.
Changing machines and internet connections doesn't work for me as i tried to upload them in different locations with different pc’s."
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Edvin Rushitaj
Mari Hirvi: Hi. Sorry for the late response as I don't monitor this thread but you can find more info on the forum in which I posted some screenshots.
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Mari Hirvi
Edvin Rushitaj Valdez Williams we couldn't reproduce the issue, so we would need some more details to get to the bottom of this – could you provide us with app IDs where the uploads are failing, and which fonts you are using? Are you downloading from URL or using a font file?
Thanks, Mari
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Valdez Williams
Mari Hirvi: hey i am using font files .ttt
app id 272138
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